M2: How to Report Bad News

Kansas City Convention Center 

Room: 2502 A 

CM Credit Hours: 1 

OEHS professionals have a responsibility to protect the health and safety of others. Delivering bad news to organizational leadership or professional clients is one of the biggest challenges an OEHS professional can face. OEHS professionals may be apprehensive about the consequences of delivering analyses that indicate potential violations or existing exposures, fearing a shoot-the-messenger response. While this fear may be justified, it cannot deter accurate communication of such information. Where the data indicate a potential for harm, inappropriate delay in communication increases the risk to workers and may expose the OEHS professional to personal liability. This presentation will provide the tools and recommendations to make difficult conversations manageable and productive.

Upon completion, the participant will be able to:

• Communicate the results of OEHS evaluations completely and ethically.
• Prepare an organization for difficult messages.
• Provide clear and useful communications regarding corrective actions.
• Manage negative reactions from the audience. 

Intermediate

Polling

Q&A

Corporation/Company

All Industries

Academic Track

Also part of the Virtual Program

Available as part of AIHA Connect OnDemand

Ethics

Management/Leadership

Standards, Regulations and Legal Issues