O5: Best Practices for Communicating OEHS Concepts
Jonathan Klane, Storytelling Consultant
Mesa, AZ
Wed, 6/3: 2:15 PM - 3:15 PM CDT
Education Sessions
Education Sessions
Ernest N. Morial New Orleans Convention Center
Room: 391
CM Credit Hours: 1
Description
For a species with language, humans struggle to communicate effectively. We are often confused, surprised, and/or frustrated that what we think we've communicated clearly, is not getting through very well. And add on top of that, a topic like OEHS full of technical jargon and sci-tech concepts.
However, there are approaches and techniques shown to work better than some of our usual attempts. We will discuss these using plenty of examples. Some topics include
- Interpersonal skills and assessing oneself first
- The 9 C's of communication
- Meet their prior needs and context
- How to enjoy a true dialogue
- Brevity is wit i.e., omit needless words
- Building relationships
- Empathy is your friend
- Narratives or storytelling
- Risk communication
- Persuading others starts with persuading yourself
However, there are approaches and techniques shown to work better than some of our usual attempts. We will discuss these using plenty of examples. Some topics include
- Interpersonal skills and assessing oneself first
- The 9 C's of communication
- Meet their prior needs and context
- How to enjoy a true dialogue
- Brevity is wit i.e., omit needless words
- Building relationships
- Empathy is your friend
- Narratives or storytelling
- Risk communication
- Persuading others starts with persuading yourself
Learning Outcomes
Upon completion, the participant will be able to:
• Use at least five of the nine C's of communication.
• Recall the curse(s) of knowledge .
• Explain how people skills play a bigger role than technical competencies in communicating.
• Communicate OEHS concepts more effectively.
• Use at least five of the nine C's of communication.
• Recall the curse(s) of knowledge .
• Explain how people skills play a bigger role than technical competencies in communicating.
• Communicate OEHS concepts more effectively.
Content Level
Introductory
Core Competencies
Career Development Pathways
Risk Communication
Keywords
Education and training
Hazard Communication
Legal and expert witness
Risk assessment and management
Safety
Session Availability
In-person
OnDemand
Specialized Tracks
Student and Early Career Professional Track
Targeted Audience
Professional
Transfer of Knowledge
Case Studies
Group activities
Hands-on demonstrations and practicum
Live Polling
Practical Application